Play Tool FAQ

  • 1. How is my price determined?
    • The Costing for your design depends on three core factors: 
    • 1. Number of Print Colors 
    • 2. Size of Design – A4 or A3 
    • 3. Individual Name & Number on the back or front. 
    • To understand how costing works, please have a look at the illustration below. If you have any doubts regarding costing, please get in touch with us.

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  • 2. Whats the Minimum Quantity I need to order?
    • As of now the minimum quantity you would need to order from the Play Tool is 10 pieces. You can order over multiple size options of S, M , L , XL and XXL.

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  • 3. How can I get help with my design?
    • If you have any problems in designing, please refer to the Play Tool Basic. Else you can always call or email us to get additional help.
  • 4. Can you design for me?
    • Sure, Alma Mater offers free design services to all our clients. Email us with your queries and design brief and we will send you a design option as soon as we can.
  • 5. Can I order via phone or email?
    • Of course. If you're not comfortable using the Play Tool click here and send us your details. Our team wil get back to you and help you with your order.
  • 6. Can I get a sample before I order?
    • Sure. Please click here and buy a blank sample. If you place an order or return the sample, the amount will be refunded to you.
  • 7. How long does it take to receive my order?
    • Any order placed using the Alma Mater Play tool is delivered between 10-12 days. If you need the order sooner, please get in touch with us.
  • 8. How Can I pay for my order?
    • For any order placed using the Play Tool you can pay using Credit Card, Debit Card or Netbanking.
  • 9. Can I pay using Cash on Delviery?
    • Unfortunately we don't offer Cash on Delivery service for orders placed using the Play Tool.
  • 10. What if there is a problem with my order?
    • Alma Mater ensures the highest quality in terms of product and printing. We also ensure every product is thoroughly checked before its shipped out. If for any reason there's an issue with the order, you can get in touch with us and our team will ensure the issue is sorted as soon as possible.
  • 11. Why do I get charged extra for Name & Number printing?
    • We follow the screen printing process for all our printitng. For this process a new screen has to be made for every new color or design. So for every new name or number, a new screen gets created. Hence, an additional Rs. 50 is charged for every Name or Number.
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